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News -
Case Managers are now in place at pilot sites. Case Manager training is now complete and the teams have taken up their positions at the designated pilot sites this week. -
Report -
We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service. -
Report -
In August 2014 we were commissioned to undertake an evaluation of the patient / service user experience of the Integrated Community Services (ICS) prototype. The ICS prototype was set up in November 2013 -
News -
Home care (also known as domiciliary care) is often seen as the ‘front line’ of social care. We are asking those receiving home care in Shropshire to tell us about their experiences -
News -
How health, social care and the voluntary and community sector are working together to support you.
IMPORTANT UPDATE - Due to Flooding we have had to change the venue, DETAILS BELOW -
Report -
We decided to make a visit to Isle Court Nursing Home as we had not visited since 2014 and were aware of changes in management. The visit was announced meaning we had written to the home and informed them we would be coming. -
Report -
We wanted to give people receiving domiciliary or home care a chance to give their views. We were also looking to build up a picture of the sector in Shropshire, what works well and what are the challenges. -
Report -
We worked with Healthwatch Telford & Wrekin to try and understand about the experiences of those who have received 'out of hours' palliative care since the beginning of March 2020. -
News -
Those with a passion for helping make a positive difference to people’s lives are being invited to see the fantastic career and job opportunities in social care and health in a series of events being held in June. -
News -
The Shropshire, Telford and Wrekin Integrated Care System (ICS) is hosting a Health and Social Care Careers Day on Wednesday 22 June in Wellington, to showcase the range of careers available within the sector. -
News -
Unpaid and family carers across Shropshire are being offered more opportunities to get involved in helping shape health and social care services. -
Advice and Information -
Health and Social Care staff often hear experiences from people about the services they are using and staff may wish to share what they hear to help improve patient and service user experience. -
News -
Palliative and end of life care affects us all, at all ages – the living, the dying and the bereaved. Join either the online or face-to-face session to take part in a conversation about palliative and end of life care and shape our local approach. -
News -
With the NHS under extra pressure this winter, we need to hear your experiences of care to help services understand what is working and spot issues affecting support for you and your loved ones. -
Report -
The size and rurality of Shropshire means that people’s experiences of using services can differ drastically across the county. We wanted to capture the voice of people from different parts of Shropshire and see how their experiences varied. -
News -
We would like to hear people’s experiences of accessing and receiving domiciliary care or care at home in Shropshire in the last two years. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Report -
We visited the surgery to engage with service users and staff to understand how the practice was providing confidentiality, dignity and respect and continuity of care following a change of service. -
Report -
The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services. -
Report -
Find out about the experience young people and families have of the mental health services in Shropshire. -
Report -
We identified that carers were experiencing difficulties arranging to travel with patients. -
Report -
You have told us that the Prescription Ordering Direct (POD) service was difficult to contact. -
Report -
Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT). -
Report -
Prisoners at HMP Stoke Heath raised concerns about pain medication. They told us that people had their medication stopped and that there was no support for coming off these medications, even when people may have been on them for many years. -
Report -
During 2015-16 we talked to people living with dementia, their families, their carers and also services providers in Shropshire. -
Report -
Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public. -
Report -
Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public. -
Report -
Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public. -
Report -
Healthwatch Shropshire gives a voice to the key issues that affect people who use health and care services in the county. The report gives details of some of the actions we have taken in response to feedback received from members of the public. -
News -
Diabetes UK invite you to attend a public engagement event on the future of diabetes care in Shropshire. -
News -
Shropshire, Telford and Wrekin Sustainability and Transformation Partnership (STP) is inviting patients needing care for musculoskeletal (MSK) conditions, ie health problems which affect the joints, bones and muscles, to join a focus group.
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News -
People keen to influence the future of the NHS in Shropshire, Telford & Wrekin are being encouraged to make their views known. The NHS is developing a local plan and needs your help. -
News -
Hundreds of people in Shropshire, Telford and Wrekin have shared their views on how to improve local NHS services. -
Blog -
You shared your experiences with us of using Physiotherapy Services in Shropshire as part of our August Hot Topic. -
News -
It could be that another form of support is needed. We want to hear the views of people between 16-25 about how alternative forms of support could help young people. -
News -
Shropshire residents are being encouraged to come along to a series of pop-up events to find out more about proposals for a new health organisation for Shropshire, Telford and Wrekin. -
News -
Healthwatch Shropshire is trying to raise awareness of an NHS scheme which allows patients to share their GP records with NHS hospitals. -
News -
As a result of the pandemic many services across health and social care have changed how they are delivered. In order to offer services as safely as possible people have been offered appointments over the phone online by video or using an online form -
Report -
During Lockdown we wanted to give people the chance to share their experiences to help the health and social care system understand the impact locally and identify any gaps in information and services they might be able to fill. -
Report -
We engaged with people aged 16-25 via an on-line survey and focus groups to find out what they thought about Social Prescribing and to understand activities they are currently involved with and what the benefits and potential barriers there are. -
News -
Inpatients at The Robert Jones and Agnes Hunt Orthopaedic Hospital are to be allowed a “named visitor” under new rules giving them greater contact with their loved ones. -
Blog -
You told us that is was really difficult to book a blood test and were left waiting in a call line queue for a long time while paying to call an 01 number. We contacted the service and explained the problems. -
News -
A new service has been launched to support people who are experiencing and suffering from bereavement and loss. The offer is open to any Shropshire resident who has been bereaved by either a recent death or previous loss. -
Advice and Information -
Working with National Voices and Traverse we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
News -
No-one will be left without access to a GP when Dodington Surgery in Whitchurch closes next year, say health bosses at NHS Shropshire Clinical Commissioning Group (CCG). -
Report -
We asked the public to share their views and experiences of phone, video and online appointments during the pandemic. This is what they told us.