Access to services was a theme in many negative comments, often the issue related to individuals not being able to access NHS podiatry for nail care as they found it difficult to care for their own nails due to long term infirmity and / or mobility issues.
- Publish a clear explanation of the criteria for the treatment of nail conditions and ensure patients are aware of this when discharged.
- Publish a directory of local private Podiatrists, available in paper copy, so those ineligible for NHS treatment can easily find a service.
- Consider the provision of nail care services during a treatment session for patients with a pathological podiatry issue.
- Consider enabling home carers to provide simple nail care services for those they visit with mobility issues which prevent them from carrying out their own nail care.