Non Emergency Patient Transport

We identified that carers were experiencing difficulties arranging to travel with patients.
Ambulance outside an A&E

You told us that it was difficult for carers of patients in need of familiar face, e.g. patients with dementia, to arrange to travel with the patients on hospital patient transport.

We took these concerns to the Shropshire Clinical Commissioning Group  who are responsible for contracting the transport services. They have agreed that in the new contract due to be put out for tender that patients with sensory disabilities, mental health issues or dementia can be accompanied by somebody with whom the patient is familiar and who can provide individual support and reassurance.

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