Chief Officer - Lynn Cawley

As Healthwatch Shropshire's Chief Officer I support our Board, develop and maintain our relationship with key partners and am responsible for ensuring that we deliver not only our statutory responsibilities but also our work programme for our local people.

Healthwatch Shropshire has a place on the Health and Wellbeing Board and I participate in the meetings to to represent the views of the people of Shropshire. Healthwatch Shropshire is also involved in a wide range of health and social care committees in the county and it is really important to attend so that we know what is going on and what the issues are. One of my roles is to make sure your opinions are heard by the service providers and commissioners to enable change.

I am also trained as an Authorised Representative for Enter & View visits.

Our staff

Jayne Morris - Community Engagement Officer

As the Community Engagement Officer my role is to go out into the local community and gather people's experiences, good and not so good, of health and social care in the county.  If you would like me to attend one of your events or come along to your group to talk about the work Healthwatch Shropshire are doing to improve people’s experiences of services please contact the office.

Alli Sangster-Wall - Enter & View Officer and IHCAS Coordinator

As Enter & View Officer I plan, arrange and co-ordinate the visits our volunteers make to health & social care service providers. I am also trained as an Authorised Representative for Enter & View visits.

The additional part of my role, Independent Health Complaints Advocacy Service (IHCAS) coordinator, means that i work closely with our Advocate to support people who need some help with navigating the NHS complaints system.

Brian Rapson - Information Officer

As Information Officer my role is to coordinate all the patient experience comments we receive. If you contact the office to share an experience I can help you with information or signposting.

My job is also to keep our website up to date and keep people informed of our events and activities via Facebook and Twitter.

Patricia MacInnes - Administration Officer

As an administrator, my role is to provide admin support to our Information Officer, Enter & View Officer and Volunteer Officer. If you ring Healthwatch to share your feedback or to ask for signposting help you may well speak to me in the first instance.

Our Volunteer Authorised Representatives

Many of our volunteers train to become Authorised Representatives (ARs) so they can gather the views of patients and service users through our Enter & View programme of visits to health services and residential care homes. More information about Enter & View.

The current volunteer ARs:

  • Theresa Cole
  • Roz Conway
  • Helen Hill
  • Karin Johnson
  • Jean Nicholls
  • Steve Price
  • Geoff Rate
  • Fran Robinson
  • Jane Turner-Bragg
  • Anne Wignall​​​​​​