Healthwatch Shropshire | Your spotlight on health and social care services

Do you need help making a complaint?

We provide an Independent NHS Complaints Advocacy Service across the county. Although most people using the health service are happy with their care and treatment, things can sometimes go wrong. If you're not satisfied with the service you've experienced you are entitled to complain about it.

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How we're making a difference

Annual Report 2019 - 20. Find out more about the ways we're helping to improve peoples experiences of health and social care services in Shropshire in our annual report for 2019-20

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Your story has the power to make a difference.

The more people share their ideas, experiences and concerns about NHS and social care, the more services can understand what works, what doesn't and what people want from care in the future.

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We are the independent champion for people who use health and social care services.

We are here to make sure that those running services, and the government, put people at the heart of care.

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Coronavirus (Covid-19) Support

Information to support individual wellbeing, carers, parents and voluntary groups. Listing local resources during the Covid-19 pandemic.

News and views

Tell us about your experience of leaving hospital during COVID-19

Triggered by Covid-19, since March 2020 hospitals have been working closely with community health and social care partners (including local councils) to improve the discharge process. Tell us about your experiences.

1 September 2020

I need a GP appointment and was advised to ring at 8:30am to get a same day appointment. It took nearly an hour to get through, they really need more people to answer the phones.

Anonymous

Latest reports and publications

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Phone, video and on-line appointments during the Covid-19 Pandemic

20 October 2020

We asked the public to share their views and experiences of phone,...

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Home Care in Shropshire

3 September 2020

We wanted to give people receiving domiciliary or home care a chance...

Advice and information

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Getting the most out of the virtual health and care experience

Working with National Voices and Traverse we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

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How can you find an NHS dentist?

Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

26 November 2019

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Do you need help getting to hospital?

Find out what support is available to help you travel to your hospital appointments.

9 September 2019

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