They also told us that they did not have a full explanation about why this was happening, the medication was just stopped.
We shared our findings with NHS England Health and Justice, who commission the service. We then met with the team to discuss our concerns.
NHS England have since met with the provider to look at ways to make this easier for the patients.
- There will now be improved communications with patients about the medication they are on and any changes to this, including explaining the need to stop certain pain medications.
- Every person who needs their medication changed will be offered full support including access to mental health support during this time.