Work with us

Public Engagement & Insight Officer

Salary: £14,134.07 per annum (18 hours/week – equivalent to £29,053.36 FTE)
Location: Shrewsbury (hybrid – community and home working by agreement)
Contract: Permanent
Application deadline: Sunday 6 July 2025, 11:59pm
Interviews: Tuesday 15 & Wednesday 16 July 2025

Help shape the future of health and care in Shropshire

At Healthwatch Shropshire, we believe that people’s voices should be at the heart of health and social care. As our new Public Engagement & Insight Officer, you’ll play a key role in listening to local communities and turning their experiences into evidence that leads to real improvements.

This is a varied and rewarding part-time role in a small, dedicated team where your work will have a visible impact.

What you’ll do:

• Collect feedback from the public, especially underrepresented communities
• Plan and attend outreach events across Shropshire
• Use digital tools and systems to analyse and report on trends
• Present insights to decision-makers in clear and compelling ways
• Support research projects and contribute to wider Healthwatch activities
• Help bring the public voice into health and care planning

What you’ll bring:

We’re looking for someone with:

• Strong communication and listening skills
• Confidence in using digital tools (Microsoft 365, CRMs, survey software)
• Experience in community engagement, insight, or public service work
• Excellent organisational skills and a proactive attitude
• A commitment to inclusion, equity and amplifying lived experience

You don’t need a background in health or social care but you do need a passion for helping people to be heard and a curiosity about what can be done better.

Who we are:

Healthwatch Shropshire is the county’s independent health and social care champion, working to ensure that people’s experiences improve the services they use.

From 1 July 2025, we will be a part of the Community Resource family, a Shropshire-based charity with a mission to help people and communities across the county thrive.

Together, our work is guided by values of:
Equity | Impact | Collaboration | Independence | Truth
…as well as being Welcoming | Helpful | Trusted | Knowledgeable | Adaptable

How to apply:

Please download the application form and job pack.

Send your completed application form and a supporting statement (max 2 sides of A4) telling us how you meet the requirements of the role to:

enquiries@healthwatchshropshire.co.uk

CVs will not be considered.

Got questions?

Call us on 01743 237884 for an informal chat about the role or email your query to enquiries@healthwatchshropshire.co.uk quoting the job title.

Community Resource is committed to equity, inclusion and diversity and welcomes applications from people of all backgrounds.

Join our Board!

Are you interested in the quality of the Health and Social Care Services in Shropshire?

Could you help us to further develop the “patient voice” in Shropshire?

Do you want to help shape present and future Health and Social Care Services in Shropshire?

Do you have existing experience of health & social care services as a user, an employee, a carer or could you represent a community or voluntary organisation that does?

Do you want to ensure Healthwatch Shropshire works in an inclusive and equitable way?

If so we would like to hear from you!

As a Healthwatch Shropshire member of the board, you would be one of 10 board members who guide and oversee Healthwatch Shropshire’s work.

It is very important the people involved with Healthwatch Shropshire have experience of using health and social care services including as a carer. We are keen to hear how you could use what you know to help understand what is happening in our diverse communities.

How much time is involved?

The minimum commitment is four board meetings per year plus a review day.  Meetings take place during the working day, and last approximately 2.5 hours.  We meet at our Shrewsbury Office in the Shrewsbury Business Park (we pay travel expenses) or online.

Engagement support volunteer

We're looking for people to support and represent Healthwatch Shropshire at local and countywide events to speak to people in our community and find our more about their experiences of health and social care.

Enter and View Authorised Representatives

Do you want to help improve health and social care services for people in Shropshire? We're looking for people to visit local services and find out what's working and what needs to be improved to help make them better.

Community Support Volunteer

We're looking for people to help spread the word about Healthwatch Shropshire and make people aware of who we are and what we do, so they know where they can go when they need help with their health and social care.

Volunteer representative

We're looking for someone to represent Healthwatch Shropshire and what people have been telling us at a range of forums, groups and other meetings.