Difficulties booking a blood test

You told us that is was really difficult to book a blood test and were left waiting in a call line queue for a long time while paying to call an 01 number. We contacted the service and explained the problems.
Lynn Cawley, Chief Officer

The manager told us that they had to implement a process rapidly to protect patients during the pandemic and they do not have the ability to offer a free or local rate call number. There is a high demand for this call line, on average they are taking between 500 – 550 calls per day and it is particularly busy between 9 - 11am. It is suggested that patients should try outside of these hours when hopefully they should get through quicker. We are told that as the service develops there is a plan to look at a self-booking system to easy the pressure on the call line.

Lynn Cawley, Chief Officer, Healthwatch Shropshire

Take three minutes to share your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved for you and your loved ones, both in the area you live in and across the country.

You can help make health and care services better by sharing your experiences and ideas.

Talk to us