Telephone and online appointments - Here to stay?

As a result of the pandemic many services across health and social care have changed how they are delivered. In order to offer services as safely as possible people have been offered appointments over the phone online by video or using an online form
Man using Mobile phone

Earlier this year Healthwatch Shropshire asked people to share their experiences of accessing General Practice appointments and using their local Pharmacy. The report highlighted that people’s experiences varied widely and there was a lack of consistent information about services and how to access them. The report has now been published.

As a result of the pandemic many services across health and social care have changed how they are delivered and new ones have been developed. In order to offer services as safely as possible people have been offered appointments over the phone or online by video or using an online form. We want to hear your views and experiences of this new way of working.

The changes that we have seen in the way patients attend some of their appointments because of Covid-19 are likely to be here to stay. We know that the NHS Long Term Plan commits to reducing face-to-face outpatient appointments by up to a third over the next five years. We really want to know how patients have found these new methods so that we can ensure that the patient voice is heard as the new systems are extended across health care.
— Lynn Cawley, Chief Officer, Healthwatch Shropshire

Share your experience

Please let us know how you have been helped to keep in touch with friends and family in hospital or care homes through the pandemic, what has worked well and what has not worked so well. Your experiences are invaluable in helping service providers provide the best access they can in difficult circumstances. If you have suggestions that can improve access while keeping people safe please include these.

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