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Advice and Information -
Find out what support is available to help you travel to your hospital appointments. -
News -
Two community engagement events are being held next month for residents served by Shropshire’s two acute hospitals. -
News -
Our colleagues at the Care Quality Commission want to know if you know a member of non-medical NHS staff who always goes the extra mile? -
Report -
We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure. -
Report -
sand, Safe Aging No Discrimination, researched the hopes, fears, experiences, expectations of health & social care by older – and old ‐ lesbian, gay, bisexual and trans people in Shropshire -
Report -
“If you talk to somebody that is sighted they don’t understand”: the experiences of adults with visual impairment and sight loss of NHS Outpatient Eye Care services within Shropshire by Shropshire Rural Community Council -
Report -
We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting. -
Report -
We have received feedback on people’s experience of discharge from the Royal Shrewsbury Hospital (RSH) since we were set up in 2013. At a stakeholder group meeting in 2016, the group felt we should conduct a focused piece of work. -
Report -
In August 2014 we were commissioned to undertake an evaluation of the patient / service user experience of the Integrated Community Services (ICS) prototype. The ICS prototype was set up in November 2013 -
Report -
A survey of the reasons behind attendance at A&E and awareness and usage of other local urgent care services -
Report -
A report of our Annual Event, 2015 It focused on the importance of achieving parity between mental and physical health provision within Shropshire. It was intended to spread awareness and help understanding of how mental health services are offered. -
Report -
A report of Healthwatch Shropshire’s Annual Event, 2014. The event aimed to address the current changes to health and social care in Shropshire and what the impact of these changes will be. -
News -
If you have used the Orthotic department it is your chance to share your views on the service you received from the Orthotics department at Robert Jones and Agnes Hunt orthopaedic hospital. -
Report -
The purpose of this visit was to understand the patient experience and quality of care on Ward 22RE, a ward that has, in the past, lacked consistent leadership. -
Report -
We wanted to understand the way this combined clinic works (doctors in different specialties work on the same afternoon) to meet the various needs of cancer patients in particular and how the pressures on the clinic impact on patients. -
Report -
The purpose of this visit was to find out if patients have been effectively communicated with about their care and hospital discharge arrangements, and whether they are treated with dignity and respect. -
Report -
The primary purpose for this visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care, both clinically and in terms of the environment. We also asked about the Accessible Information Standard.
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Report -
The purpose of the visit was to find out if patients are treated with dignity and respect, have privacy and that staff respond appropriately to meet care needs, including preparation for discharge. -
Report -
The purpose of the visit was to speak to patients about their experience of being on the ward. To find out if they feel they are given the information they need, are listened to and involved in on-going decisions about their care and treatment. -
Report -
The purpose of this visit was to explore why people have come to the Accident and Emergency Department and understand their experience of the service. -
Report -
The purpose of the visit was to explore the quality of the patient experience on the ward. -
Report -
The purpose of the visit was to explore the quality of the patient experience on the ward. -
Report -
The purpose of the visit was to assess the levels of confidence in maternity services and care following the Maternity Services review and reconfiguration. -
Report -
The purpose of the visit was to understand the quality of care provided in a temporary ward; what the patient experience is, and if there are challenges that are perhaps not found in permanent wards. -
Report -
The purpose of the visit was to be assured that patients are treated with dignity and respect, have privacy and that staff respond appropriately to care needs, including preparation for discharge. -
Report -
The purpose of this visit was to explore the continuity of care between the acute, rehabilitation and discharge home phases of care after a stroke. -
Report -
The purpose of this visit was to explore why people have come to this Minor Injuries Unit (MIU), and their experience of the service available. -
Report -
The purpose of the visit was to explore why people have attended the Minor Injury Unit (MIU) and understand their experience of the available service. -
Report -
The purpose of this visit was to explore why people have come to this Minor Injuries Unity, and their experience of the service available. -
Report -
The purpose of the visit was to explore why people have attended the Minor Injury Unit (MIU) and understand their experience of the service. -
Report -
To find out if patients feel comfortable and are kept well-informed about their care and treatment on this very busy ward. -
Report -
The purpose of the visit was to explore the continuity of care between the acute, rehabilitation and discharge home phases of care after a stroke, including the point at which patients are moved to the rehabilitation ward at RSH. -
Report -
The purpose of the visit was to explore the quality of the patient experience on the ward. -
Report -
The purpose of the visit was to explore the quality of the patient experience on the ward. -
Report -
The purpose of the visit was to explore the quality of the patient experience. -
Report -
Hospital based ophthalmology services -
Blog -
You contacted us to share your experiences of stroke services, in particular concerns about the service being moved from Royal Shrewsbury Hospital (RSH) to Princess Royal Hospital (PRH). -
Blog -
Patients with glaucoma contacted us to tell us that eye appointments had been cancelled suddenly and new appointments given for New Cross Hospital in Wolverhampton. -
Blog -
During our regular stands at the community hospitals we noticed that there were a number of clinics that had been cancelled. We talked to the patients affected by this to find out how this had impacted on them. -
Blog -
We received a comment from someone questioning why they had been referred to Birmingham for bariatric surgery when this procedure can apparently be done in-county. -
Report -
The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care. -
Report -
The purpose of the visit was to be assured that patients are treated with dignity and respect, have privacy and that staff respond appropriately to care needs, including preparation for discharge. -
Report -
Death and dying can be a very difficult topic to talk about but we wanted to give people the opportunity to share their experiences and feedback on the services they or a loved one has received or is currently receiving. -
Blog -
You told us that the car parking charging system at the Shrewsbury and Telford Hospital Trust (SaTH) for cancer patients was unclear and staff were interpreting the rules in various ways. -
News -
The NHS is looking for volunteers to help people who have been asked to shield themselves from coronavirus due to underlying health conditions. -
News -
From Thursday 16 April, Urgent Care Centres at Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital will temporarily relocate to the Minor Injury Units in Whitchurch and Bridgnorth to form two Urgent Treatment Centres (UTCs) -
News -
NHS 111 will be available to contact, and practices will be open across the county during normal opening times on Friday, 8 May - although you may be asked to attend a different practice if you need a face to face appointment. -
News -
Residents are urged to seek medical help should they need it this Spring Bank Holiday (Monday, 25 May) say health leaders at Shropshire, Telford and Wrekin Clinical Commissioning Groups. -
News -
Inpatients at The Robert Jones and Agnes Hunt Orthopaedic Hospital are to be allowed a “named visitor” under new rules giving them greater contact with their loved ones. -
Advice and Information -
Working with National Voices and Traverse we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.