1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Albrighton Medical practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  3. Brown Clee Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  4. Broseley Medical Centre - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  5. Bishop's Castle Medical Practice Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  6. Caxton Surgery Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  7. Portcullis Surgery, Ludlow - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  8. Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  9. Westbury Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  10. Worthen Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  11. Accessible Information Standard Summary Enter & View report 2018

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  12. Churchmere Medical Practice; Claypit Street Surgery - Enter & View visit report

    Report -

    We visited the surgery to engage with service users and staff to understand how the practice was providing confidentiality, dignity and respect and continuity of care following a change of service.

  13. Severn Fields Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  14. Earwax removal services - spotlight report

    Report -

    We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.

  15. GP out of hours contact

    Report -

    We received feedback that a patient was unable to contact their GP through the out of hours telephone number and there was some confusion over who was covering a regular closed afternoon, the practice or ShropDoc.

  16. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

  17. An analysis of the implementation of the NHS Accessible Information Standard

    Report -

    Keele University student research. The aim was to gather the views of local residents with special communication needs and make recommendations about how services could better meet their health needs by following the Standard.

  18. Views of Healthcare Professionals in Primary Care About the Diagnosis and Management of Dementia

    Report -

    Keele University student research. The aim was to use the findings to shape the new Dementia Strategy Action Plan for Shropshire, alongside those of other organisations, healthcare professionals and people living with dementia and their carers.

  19. Stoke Heath Prisoner Engagement

    Report -

    We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting.

  20. Access to GP appointments

    Report -

    In partnership with other local Healthwatch we surveyed patients about their experiences of booking and accessing their GP practice.

  21. General Practice Access, have your say

    News -

    How easy is it to get an appointment with your GP or practice nurse? We carried out some research in 2015 that showed patients lacked an understanding of how GP appointment systems worked and we are still hearing that message.

  22. New Online GP Consultation Service Launched at Shropshire Practices

    News -

    Online GP consultations have been introduced at some GP practices in the county.

  23. Productive meeting around End of Life Care

    Blog -

    How our volunteers help us to make a difference.

  24. Registering with a GP

    Blog -

    You contacted us to let us know that you were having difficulty registering with a GP practice because you didn't have all the documentation they were asking for.

  25. Cross Border Issues

    Blog -

    Closure of the Meadows Medical Practice in Knighton

  26. GP Practice and Pharmacy Christmas and New Year Opening Times

    News -

    Where to get this help this Christmas and New Year when your GP Practice is closed. Local NHS health professionals are advising residents where to go to get medical help and advice when their GP practice is closed this festive period.

  27. GP patient experience survey

    News -

    Around 2.2 million people aged 16 and over, who are registered with a GP practice in England, will receive an invitation to take part in Europe’s biggest patient experience survey in the new year.

  28. Station Drive Surgery - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  29. Experiences of End of Life and Palliative Care Services in Shropshire

    Report -

    Death and dying can be a very difficult topic to talk about but we wanted to give people the opportunity to share their experiences and feedback on the services they or a loved one has received or is currently receiving.

  30. Cambrian Medical Centre - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  31. Shifnal and Priorslee Medical Practice Shifnal Surgery - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  32. Pontesbury Medical Practice - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  33. Mytton Oak Medical Practice Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  34. Prescott Surgery - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  35. Easter GP opening hours

    News -

    GP practices in Shropshire, Telford and Wrekin will be ‘open as usual’ on Good Friday and Easter Monday this bank holiday weekend. In support of this, pharmacies will also open between 2pm and 5pm on these days, with some planning to open for longer

  36. Help Is Available This May Bank Holiday

    News -

    NHS 111 will be available to contact, and practices will be open across the county during normal opening times on Friday, 8 May - although you may be asked to attend a different practice if you need a face to face appointment.

  37. The NHS is Here for You this Spring Bank Holiday

    News -

    Residents are urged to seek medical help should they need it this Spring Bank Holiday (Monday, 25 May) say health leaders at Shropshire, Telford and Wrekin Clinical Commissioning Groups.

  38. Experiences of accessing Primary Care Services in Shropshire

    Report -

    The way patients use and access General Practices and Pharmacies is changing and we wanted to know how the patient experience has been affected.

  39. Social Prescribing for 16-25 year olds

    Report -

    We engaged with people aged 16-25 via an on-line survey and focus groups to find out what they thought about Social Prescribing and to understand activities they are currently involved with and what the benefits and potential barriers there are.

  40. Highley Medical Centre - Enter & View visit report

    Report -

    Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England

  41. Dodington Surgery Closure

    News -

    No-one will be left without access to a GP when Dodington Surgery in Whitchurch closes next year, say health bosses at NHS Shropshire Clinical Commissioning Group (CCG).

  42. Shropshire residents' experiences included in national report about GP access

    News -

    Healthwatch England research shows that tens of thousands of people struggled to contact or see their doctor during the first year of the pandemic.

  43. Where To Get Medical Help During Easter Bank Holiday

    News -

    Although GP practices are closed over the Easter bank holiday (Friday 2, April to Monday 5, April), NHS services including GP appointments are available say health leaders at NHS Shropshire and NHS Telford and Wrekin Clinical Commissioning Groups

  44. Experiences of urgent medical care in Shropshire

    Report -

    We wanted to hear about people's experiences of seeking urgent medical care following the introduction of NHS 111 First into Shropshire in December 2020.

  45. You said, we did - Shifnal & Priorslee Medical Practice

    News -

    Between 25th May and 1st June 2021, 45 members of the public contacted us about Shifnal and Priorslee Medical Practice. The vast majority of these comments were expressing concern about aspects of the service provided by the practice.

  46. Problems accessing the Prescription Ordering Direct (POD) service

    Blog -

    We have been contacted by people who have been having problems getting through to the POD on the telephone especially around Bank Holidays. Callers report long waits and having to make repeated calls to get through.

  47. Where to go if you’re feeling unwell this Bank Holiday

    News -

    Information from the NHS about services over the holiday weekend

  48. Shrewsbury Health and Wellbeing Hub – Listening exercise

    News -

    NHS Shropshire, Telford and Wrekin CCG is calling on the local community to share their views on a proposal for a new health and wellbeing hub in Shrewsbury.