How our volunteers help us to make a difference.
One of our volunteers had a very friendly and productive meeting with their local GP practice this week. Part of the discussion was around the issues relatives of patients who are in end of life care face when they need help out of hours. The practice explained that patients records are flagged on the system and when relatives speak to 111 they just need to tell the call operators that the patient is in end of life or palliative care, they should then be put straight through to ShropDoc. The GP practice agreed that all patients and their carers may not be sure of what to say and undertook to ensure that all patients and carers will be advised on what to say when speaking to 111.