An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.
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The Community Leadership Project is a 15 week programme for Keele University’s 5th year medical students, it is part of their General Practice assistantship and enables students to develop skills relevant to their role as doctors and facilitate them to give back to the local community. The Keele project was supervised by Healthwatch Shropshire to look at local Shropshire priorities.

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