GP out of hours contact

Report - 7 June 2017

We received feedback that a patient was unable to contact their GP through the out of hours telephone number and there was some confusion over who was covering a regular closed afternoon, the practice or ShropDoc.

We contacted the surgery and clarified that it was the practice on call doctor covering the closed afternoon.

Outcomes

The practice agreed to:

  • change their publicity to make it clearer for all of their patients
  • to double check that their systems are functioning correctly.

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