GP out of hours contact

We received feedback that a patient was unable to contact their GP through the out of hours telephone number and there was some confusion over who was covering a regular closed afternoon, the practice or ShropDoc.
Graphic of figure with different pathways

We contacted the surgery and clarified that it was the practice on call doctor covering the closed afternoon.

Outcomes

The practice agreed to:

  • change their publicity to make it clearer for all of their patients
  • to double check that their systems are functioning correctly.

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