Online GP consultations have been introduced at some GP practices in the county by NHS Shropshire Clinical Commissioning Group (CCG).
The eConsult software could save patients a trip to their GP and point them in the right direction for care. It will also ease pressure on GP practices by cutting the need for face-to-face appointments.
Seven GP practices in Shropshire are now working with the eConsult software with more planning to roll it out within the next few months. It is hoped that patients at all Shropshire CCG practices will have access to the online GP service by March 2020. The practices using eConsult are Bishops Castle, Marden, Westbury, Station Drive, Ludlow, Plas Ffynnon, Much Wenlock and Church Stretton.
Patients choosing to eConsult with their GP simply fill out an online form. This then captures the symptoms associated with more than 100 common clinical conditions, as well as details for requests such as sick notes. eConsult also alerts patients to signs of more serious symptoms that require immediate medical intervention and advise them where best to get help. The completed patient information is then emailed to the practice and the practice’s administration team adds any relevant eConsults into the workflow of a GP.
We would like to hear about your experience of this service and more generally about the experiences of accessing General Practice services.