Earwax removal services - spotlight report

We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.
Poster used to promote audiology hot topic


The feedback we received confirmed that patients were experiencing issues with accessing ear wax removal services in primary care but that these were not uniform across the county. To try and establish the equity of provision we followed up with a patient experience survey of contacting all the GP practices in Shropshire.

Key findings:

  • Primary service commissioning is reviewed where services are not being provided to ensure patients in these areas have access to equitable services.
  • Levels of service accessibility are standardised across the county.
  • Audiology staff are included in the development of guidance notes on suitable methods of self-treatment.

Full Report

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