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Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT). -
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Prisoners at HMP Stoke Heath raised concerns about pain medication. They told us that people had their medication stopped and that there was no support for coming off these medications, even when people may have been on them for many years. -
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We received feedback that a patient was unable to contact their GP through the out of hours telephone number and there was some confusion over who was covering a regular closed afternoon, the practice or ShropDoc. -
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We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire. -
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During 2015-16 we talked to people living with dementia, their families, their carers and also services providers in Shropshire. -
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Healthwatch Shropshire was involved in Phase 1 of this review with a seat on the MLU Review Board. We took along over 300 pieces of feedback that we have received from services users. -
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We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services -
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We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service. -
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Unaudited Trustees' report and financial statements for the year ending 31 March 2018 -
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Unaudited Trustees' report and financial statements for the year ending 31 March 2017 -
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We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure. -
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This report produced by Patient and Carer Experience explores the the experience of rurally-based mental health service users with a serious mental illness, their carers and clinicians; it identifies the particular barriers and challenges they face. -
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Find out what was discussed at our May board meeting -
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Find out what was discussed at our February board meeting -
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Find out what was discussed at our November board meeting -
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Find out what was discussed at our September board meeting -
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Find out what was discussed at our May board meeting -
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Find out what was discussed at our January board meeting -
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Find out what was discussed at our November board meeting -
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Find out what was discussed at our September board meeting -
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Find out what was discussed at our May board meeting -
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Find out what was discussed at our February board meeting -
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Find out what was discussed at our November board meeting -
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Find out what was discussed at our September board meeting -
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Find out what was discussed at our May board meeting -
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Find out what was discussed at our February board meeting -
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Find out what was discussed at our November board meeting -
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This research follows a two year project, during 2014 - 2016 to develop a death education programme in response to the needs of a number of bereaved young people in Shropshire who had developed anti-social, self-harming, or low self-esteem issues. -
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Between April and October 2016, Marches Energy Agency (MEA) undertook an evaluation of the impacts of energy efficiency measures and associated advice on the reduction of the use of medical and social care services in Shropshire. -
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Parent & Carer Council (PACC) is an independent local parent carer forum who wanted to explore the reality of being a parent carer of a multi-service
user within Shropshire Local Authority area. -
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A Study of Health and Social Care Access Issues for Adults with Asperger’s Syndrome and High Ability Autism in Shropshire carried out by Autonomy, a self-help group for people with Asperger syndrome. -
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sand, Safe Aging No Discrimination, researched the hopes, fears, experiences, expectations of health & social care by older – and old ‐ lesbian, gay, bisexual and trans people in Shropshire -
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“If you talk to somebody that is sighted they don’t understand”: the experiences of adults with visual impairment and sight loss of NHS Outpatient Eye Care services within Shropshire by Shropshire Rural Community Council -
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Citizens Advice Shropshire looked into the impact that the Care Act 2014 has had on people accessing adult social care in Shropshire. -
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The Hive researched questions around young people (14 to 24 year olds) in Shropshire recognising the benefits of creative activities and the impact that learning new skills has with their emotional health & wellbeing. -
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Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services. -
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Keele University student research. We were aware that there was a gap in feedback received from young people old about their experiences of health services. We wanted to explore how they accessed health information and services and what mattered most -
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Keele University student research. The aim was to gather the views of local residents with special communication needs and make recommendations about how services could better meet their health needs by following the Standard. -
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Keele University student research. The aim was to use the findings to shape the new Dementia Strategy Action Plan for Shropshire, alongside those of other organisations, healthcare professionals and people living with dementia and their carers. -
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It is known that this community generally suffer from health inequalities but there is very little information about experiences in Shropshire. We aimed to find out more. -
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We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting. -
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We have received feedback on people’s experience of discharge from the Royal Shrewsbury Hospital (RSH) since we were set up in 2013. At a stakeholder group meeting in 2016, the group felt we should conduct a focused piece of work. -
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In partnership with other local Healthwatch we surveyed patients about their experiences of booking and accessing their GP practice. -
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In August 2014 we were commissioned to undertake an evaluation of the patient / service user experience of the Integrated Community Services (ICS) prototype. The ICS prototype was set up in November 2013 -
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A survey of the reasons behind attendance at A&E and awareness and usage of other local urgent care services -
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A report of our Annual Event, 2015 It focused on the importance of achieving parity between mental and physical health provision within Shropshire. It was intended to spread awareness and help understanding of how mental health services are offered. -
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A report of Healthwatch Shropshire’s Annual Event, 2014. The event aimed to address the current changes to health and social care in Shropshire and what the impact of these changes will be. -
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A report from the Healthwatch Shropshire Annual event 2013. The event was to inform development of HWS’s future work programme. -
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The forward work programme for 2015 - 16 has been developed from the experiences in the first 21 months of HWS’s operation, the intelligence received,
the local health and social care context and a discussion at a development session in January 2015 -
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The forward work programme for 2016-17 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local
insight by colleagues and stakeholders.