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Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems. -
Blog -
In the summer of 2016 we were contacted by members of the public telling us about difficulties they were having accessing NHS dentists. -
News -
People seeking help with dental problems should not visit their dental practice but instead phone their normal practice for information and advice on alternative arrangements in place or contact NHS 111. -
News -
Dental practices will continue to provide services over the Christmas and New Year period, although opening hours for individual practices may vary. -
News -
We have been hearing from Shropshire residents about the problems they are having getting to see an NHS dentist. Are you having problems? Let us know. -
Report -
We asked people to tell us where they had found good access to NHS dental services and where they had found poor access: 93% of people reported poor experiences of accessing services.
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Advice and Information -
Health and Social Care staff often hear experiences from people about the services they are using and staff may wish to share what they hear to help improve patient and service user experience. -
Report -
Two authorised representatives visited Hillcrest Manor on Monday 25 July 2022. The visit was semi-announced meaning that the service knew that we would visit within a two week period. -
Report -
The size and rurality of Shropshire means that people’s experiences of using services can differ drastically across the county. We wanted to capture the voice of people from different parts of Shropshire and see how their experiences varied. -
News -
The NHS and the Government have published a plan to recover NHS dentistry setting out a major new focus on prevention and good oral health in young children, and an expansion of dental workforce. -
Advice and Information -
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
Find out what support is available to help you travel to your hospital appointments. -
Advice and Information -
End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions. -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Report -
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs? -
Advice and Information -
Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful. -
Advice and Information -
There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards. -
Advice and Information -
healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more. -
Advice and Information -
If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS. -
Advice and Information -
The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean -
Advice and Information -
This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service. -
Advice and Information -
Fact sheet to help you write a letter of complaint. -
Advice and Information -
The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service. -
Advice and Information -
Details of the complaints contact points of local NHS providers -
Advice and Information -
Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview. -
Advice and Information -
Use this to help you keep track of all important conversations, agreements and documents -
Report -
We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire. -
Report -
This research follows a two year project, during 2014 - 2016 to develop a death education programme in response to the needs of a number of bereaved young people in Shropshire who had developed anti-social, self-harming, or low self-esteem issues. -
Report -
Keele University student research. We were aware that there was a gap in feedback received from young people old about their experiences of health services. We wanted to explore how they accessed health information and services and what mattered most -
News -
A set of easy-to-understand advice sheets on ‘The Big 6’ childhood illnesses have been created for parents and carers to give guidance on what action to take if a child is ill. -
News -
The Shropshire and Telford & Wrekin local maternity system will be celebrating the successful introduction of the Baby Buddy mobile phone app, which supports new parents, at two special events in Telford and Shrewsbury on Wednesday, 23 October. -
News -
Health and social care teams across Shropshire, Telford and Wrekin, are reminding those eligible for a free flu vaccine to take up their flu jab. -
News -
Shrewsbury and Telford Hospital Trust (SaTH) are hoping to get as many people as possible involved in their Readers Group, to help inform them of anything that may need changing in their patient information leaflets. -
News -
How health, social care and the voluntary and community sector are working together to support you.
IMPORTANT UPDATE - Due to Flooding we have had to change the venue, DETAILS BELOW -
Report -
Ensuring services are advertised to patients and ease of access are two of the core requirements for improving access to general practice. The purpose of this visit was to see if the Practice was meeting the requirements as set out by NHS England -
News -
Healthwatch Shropshire is trying to raise awareness of an NHS scheme which allows patients to share their GP records with NHS hospitals. -
Blog -
We received several reports that emergency ambulances had problems locating the patient.