Making a complaint about the NHS

This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.
Booklet Cover


This booklet will tell you what the NHS complaints procedure does and doesn’t cover and will help you understand how it works.

HWS IHCAS booklet

Full details of the Independent Health Complaints Advocacy Service can be found here.

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