The NHS have issued guidance to dental practices for the holiday period which includes:
- Any dental practices operating reduced hours during the festive period or opting to close on some days, remain responsible for their patients and must ensure that suitable alternative arrangements are in place for anyone needing access to urgent dental care.
- they must have arranged suitable local NHS provision with a “buddy” practice and have a dedicated telephone number to enable their patients to access the alternative local service
- Practices should have up to date information for patients on their answerphones and websites informing patients of their reduced hours and signposting to alternative services. Notices on practice doors should also be used, informing patients of any reduced opening hours, four weeks in advance of the temporary change.
- During normal contracted hours a practice should not divert patients to NHS111, Out of Hours providers or local Urgent Dental Centres. Normal local Out of Hours arrangements will be in place to provide urgent dental care cover during the Christmas and New Year period.
Patients are advised:
- People should continue to contact their local dental surgery by phone for advice on dental care and treatment. During the Christmas and New Year period practices will be signposting to alternative services if they are not open. Out of usual surgery hours patients should contact NHS 111. Patients are still expected to pay normal dental charges (unless exempt) but should not be charged extra.
- Most dentists will require patients to be clinically assessed by phone or video consultation prior to being seen in the dental surgery should this be needed. Dental practices can prescribe antibiotics or painkillers by phone.
- NHS patients should not be told that they can only access care privately. You may have to wait longer than normal for an appointment for treatment as dentists will be prioritising the most urgent cases.
- Patients that do not have a regular dentist or have not recently accessed NHS Dental care, should contact NHS 111. It is often quicker and easier to use the online system rather than phoning. Patients will then be directed to a dental practice who can assess them by phone and if needed they will offered face to face care at a practice with capacity to see them. This may be an Urgent Dental Centre.
- Patients that are offered dental appointments in whatever setting, including hospitals, should attend their appointment. If for whatever reason, patients are not able to attend they must let the practice/hospital know in advance to enable them to offer the appointment to another patient.
- Anyone who feels unwell or has any Covid -19 symptoms or is self-isolating following contact from NHS Test and Trace should not visit their normal surgery even if they have a confirmed appointment. It is important for patients to be honest about whether they are symptomatic or have been asked to self-isolate. Dedicated Urgent Dental Centres continue to operate where symptomatic or self-isolating patients needing urgent care can be seen and treated.
We are aware that some people are struggling to access dental services and we have been sharing their experiences with those in the NHS responsible for providing NHS dental services in Shropshire. If you are have difficulties or if your experience does not match what is outlined above please let us know below.