1. Podiatry Hot Topic

    Report -

    We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service.

  2. Recovery Services for substance misuse

    Report -

    We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services

  3. Creative Activities, Health & Wellbeing. Listening to young people in Shropshire

    Report -

    The Hive researched questions around young people (14 to 24 year olds) in Shropshire recognising the benefits of creative activities and the impact that learning new skills has with their emotional health & wellbeing.

  4. Inhealth Pain Management Solutions - Enter & View visit report

    Report -

    The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care.

  5. Healthwatch Shropshire Complaints Policy

    Report -

    Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.

  6. Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  7. Bishop's Castle Medical Practice Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  8. Royal Shrewsbury Hospital, Ophthalmology Department - Enter & View Report

    Report -

    The primary purpose for this visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care, both clinically and in terms of the environment. We also asked about the Accessible Information Standard.

  9. Board Meeting minutes, 26 February 2018

    Report -

    Find out what was discussed at our February board meeting

  10. The Redwoods Centre, Holly Ward - Enter & View visit report

    Report -

    Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.

  11. Royal Shrewsbury Hospital, Ward 21 (Supported Discharge) - Enter & View visit report

    Report -

    The purpose of this visit was to find out if patients have been effectively communicated with about their care and hospital discharge arrangements, and whether they are treated with dignity and respect.

  12. Healthwatch Shropshire Forward Work Programme 2018 - 19

    Report -

    The forward work programme for 2018-19 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local
    insight by colleagues and stakeholders.

  13. Healthwatch Shropshire Forward Work Programme 2019 - 20

    Report -

    The forward work programme for 2019-20 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local insight by colleagues and stakeholders.

  14. Westbury Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  15. An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

    Report -

    Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

  16. Healthwatch Shropshire Information Asset Register

    Report -

    This register details the information procesed by Healthwatch Shropshire, how it is stored, who has access to it and how long it is stored.

  17. Food Hygiene Standards

    Report -

    Following our intervention care home monitoring has been improved.

  18. Albrighton Medical practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  19. Healthwatch Shropshire Records Retention Policy

    Report -

    This policy sets out our information retention schedule.

  20. Worthen Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  21. Healthwatch Shropshire Information Governance Policy

    Report -

    This policy sets out the principles which govern our use of information.

  22. Board Meeting minutes, 4 June 2018

    Report -

    Find out what was discussed at our June board meeting

  23. Brown Clee Medical Practice - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  24. Broseley Medical Centre - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  25. Annual Report April 2017 - March 2018

    Report -

    Unaudited Trustees' report and financial statements for the year ending 31 March 2018

  26. The top five things people in Shropshire, Telford and Wrekin would like to see improved in local NHS services to help them lead healthier lives

    News -

    Hundreds of people in Shropshire, Telford and Wrekin have shared their views on how to improve local NHS services.

  27. Caxton Surgery Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  28. Prescription Ordering Direct Service

    Report -

    You have told us that the Prescription Ordering Direct (POD) service was difficult to contact.

  29. Portcullis Surgery, Ludlow - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  30. Montgomery House (Wrekin Unit), Shrewsbury- Enter & View visit report

    Report -

    We wanted to explore the quality of life experienced by residents with a learning disability in Montgomery House, particularly relating to their dignity, choice and respect

  31. Severn Fields Medical Practice, Shrewsbury - Enter & View visit report

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  32. Royal Shrewsbury Hospital, Clinic 4 (Head & Neck) - Enter & View Report

    Report -

    We wanted to understand the way this combined clinic works (doctors in different specialties work on the same afternoon) to meet the various needs of cancer patients in particular and how the pressures on the clinic impact on patients.

  33. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  34. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  35. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  36. Shropshire Maternity Mental Health provision one of the worst in the country

    News -

    The Maternal Mental Health Alliance has published data that shows that the level of specialist support given to Shropshire women and their families is “extremely basic” and “falls short of national standards”.

  37. Eye Care Services

    Report -

    Hospital based ophthalmology services

  38. Board Meeting minutes, 10 September 2018

    Report -

    Find out what was discussed at our September board meeting

  39. Accessible Information Standard Summary Enter & View report 2018

    Report -

    The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

  40. Child mental health: is it in crisis in Shropshire?

    News -

    BBC Panorama reported last week that “Britain is in the grip of a child mental health crisis and getting help is a postcode lottery”. We would like to know about the experiences of children, parents, carers and the professionals who support them.

  41. New Chief Officer for Healthwatch Shropshire

    News -

    We are very pleased to announce the appointment of Lynn Cawley as our new Chief Officer. Ms Cawley has worked as the Enter & View Officer with us for the past 3 years following a career in social work and the education sector.

  42. Earwax removal services - spotlight report

    Report -

    We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.