Healthwatch Shropshire Complaints Policy

Report - 1 February 2018

Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.

Individuals and organisations have the right to express their views about our performance and the way in which we conduct our business. We will treat both concerns and complaints in the same way as detailed in the following policy.

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HWS Complaints Policy

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NHS and Social Care Complaints Report

18 October 2023

We asked people to share their experiences of making a complaint about NHS or social care services in Shropshire within the last two years. Through our IHCA Service we have often heard from people who have found the process confusing and disappointing which has sometimes resulted in people deciding not to complain at all.

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Two figures standing under Healthwatch banner

An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.

29 March 2018

Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.

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Healthwatch Shropshire Complaints Policy

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NHS and Social Care Complaints Report

An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.