1. Think you need to go to A&E? Call NHS 111 first

    Advice and Information -

    The NHS is providing a new and more convenient way for you to access urgent care from the 1 December. Find out what this means for you and your loved ones.

  2. Patients in Shropshire, Telford and Wrekin urged to contact NHS 111 first

    News -

    The Royal Shrewsbury Hospital and Princess Royal Hospital in Telford are both dealing with high numbers of patients right now - anyone in need of urgent medical care in Shropshire, Telford and Wrekin should contact NHS 111 first online or by phone

  3. How well is Urgent Medical Care working in Shropshire, Telford and Wrekin?

    News -

    From December 2020, NHS England launched a new system called NHS 111 First. If you have an urgent, but not life-threatening health problem you can now contact NHS 111 First to find out if you need to go to A&E.

  4. Difficulties contacting patients and staff in hospital during the pandemic

    Blog -

    During the Covid-19 pandemic hospitals have had to place restrictions on visiting patients. This means that families and friends are reliant on speaking to their loved ones and those looking after them by phone.

  5. Hospital Discharges During the Covid-19 Pandemic

    Report -

    Healthwatch Shropshire and Healthwatch Telford & Wrekin worked together to find out about people’s experiences of leaving hospital during the pandemic.

  6. Shropshire residents' experiences included in national report about GP access

    News -

    Healthwatch England research shows that tens of thousands of people struggled to contact or see their doctor during the first year of the pandemic.

  7. Where To Get Medical Help During Easter Bank Holiday

    News -

    Although GP practices are closed over the Easter bank holiday (Friday 2, April to Monday 5, April), NHS services including GP appointments are available say health leaders at NHS Shropshire and NHS Telford and Wrekin Clinical Commissioning Groups

  8. Experiences of urgent medical care in Shropshire

    Report -

    We wanted to hear about people's experiences of seeking urgent medical care following the introduction of NHS 111 First into Shropshire in December 2020.

  9. You said, we did - Shifnal & Priorslee Medical Practice

    News -

    Between 25th May and 1st June 2021, 45 members of the public contacted us about Shifnal and Priorslee Medical Practice. The vast majority of these comments were expressing concern about aspects of the service provided by the practice.

  10. Problems accessing the Prescription Ordering Direct (POD) service

    Blog -

    We have been contacted by people who have been having problems getting through to the POD on the telephone especially around Bank Holidays. Callers report long waits and having to make repeated calls to get through.

  11. Where to go if you’re feeling unwell this Bank Holiday

    News -

    Information from the NHS about services over the holiday weekend

  12. Shrewsbury Health and Wellbeing Hub – Listening exercise

    News -

    NHS Shropshire, Telford and Wrekin CCG is calling on the local community to share their views on a proposal for a new health and wellbeing hub in Shrewsbury.

  13. Booking a blood test

    Blog -

    You told us that you were having problems using the new central service to book blood tests, long call times and long waits for appointments.

  14. Access to ear irrigation services

    Blog -

    We have heard from some patients that they are unable to access ear irrigation services (ear wax removal) from their local GP

  15. Severn Hospice

    Blog -

    It’s always great when we meet with staff from organisations which really value the voice of patients and their families.