The NHS wants to make it easier and safer for patients to get the right treatment when they need it, without waiting a long time to be seen in A&E.
Because of the coronavirus pandemic, crowded waiting rooms are also putting patients and hospital staff at risk of catching COVID-19.
How will the service work?
From 1 December 2020, the NHS is introducing a new system called NHS 111 First.
If you have an urgent, but not life-threatening health problem you can now contact NHS 111 First to find out if you need to go to A&E.
NHS 111 can book you an appointment at your local A&E or emergency department. This means you will have an allocated time to attend hospital and be treated, so you don’t have to wait a long time to be seen and can also help services avoid becoming overcrowded.
Your NHS 111 advisor or clinician could also make you a direct appointment with a GP, Pharmacist or Urgent Treatment Centre. They may also be able to give you the advice you need without using another service.
What will this mean for you?
If your condition is not life-threatening, 111 may direct you to a more appropriate service or one that can see you sooner. You may also be asked to wait at home until the emergency department is ready to see you, avoiding a long wait in A&E for you and helping to prevent overcrowding. If you need an urgent face-to-face assessment or treatment, NHS 111 should be able to arrange this immediately for you.
No one who turns up in A&E should be turned away or asked to call NHS 111.
How do you use NHS 111 First?
You can contact NHS 111 either online or by phone 24 hours a day, 7 days a week. The service is free to use, including from a mobile phone.
Have you used NHS 111?
We want to hear from anyone who has used NHS 111 to book appointment at A&E or an alternative service, so we can understand how it is working for you and your loved ones. We then use your feedback to work with the NHS to improve how it runs services like NHS 111.