Health advisors can help find the best place for treatment and give a time to come in if a face-to-face assessment is needed. The service, staffed by trained health advisers, will book the caller a time slot for the most appropriate service, such as our urgent treatment centres or minor injuries units, or, if needed, A&E (Emergency Department ) at the Royal Shrewsbury Hospital (RSH) or the Princess Royal Hospital (PRH) in Telford.
By calling NHS 111 first, it will help the NHS manage the flow of patients when capacity in waiting rooms is much smaller than before, to maintain safe distancing and reduce the risk of Covid-19 infection.
If the situation is serious or life-threatening please call 999 immediately. Likewise, if the condition is not serious, seek advice from a pharmacy or make an appointment with a GP.