How well is Urgent Medical Care working in Shropshire, Telford and Wrekin?

From December 2020, NHS England launched a new system called NHS 111 First. If you have an urgent, but not life-threatening health problem you can now contact NHS 111 First to find out if you need to go to A&E.
Woman in mask on phone

The public are encouraged to call NHS 111 to be directed to the correct service, whether that is an Emergency Department (Accident & Emergency), their GP, or self-care. Callers to NHS 111 can now receive time slots at local Emergency Departments (EDs) or other urgent care departments, as well as receive time slots with GPs or out of hours GP services. The new service aims to reduce waiting times at EDs and limit the number of people in waiting rooms, to prevent the spread of COVID-19.

Initial findings in national research are showing that many people do not know that NHS 111 First could book them into the different services they may need. Healthwatch Shropshire and Healthwatch Telford & Wrekin would like to hear from people who have used NHS 111 and how they were helped to access services.

Tell us about your experiences of seeking urgent medical care.

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