News and reports

The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

Fact sheet to help you write a letter of complaint.

The number of people being cared for in their own homes is increasing but what should you expect from home care services?

The purpose of the visit was to speak to patients about their experience of being on the ward. To find out if they feel they are given the information they need, are listened to and involved in on-going decisions about their care and treatment.

We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting.

Citizens Advice Shropshire looked into the impact that the Care Act 2014 has had on people accessing adult social care in Shropshire.

This visit was a stand alone visit to explore the quality of life experienced by residents of this nursing, dementia and residential home.

Healthwatch Shropshire was involved in Phase 1 of this review with a seat on the MLU Review Board. We took along over 300 pieces of feedback that we have received from services users.

We wanted to explore the quality of life experienced by residents in Hendra House, with a particular focus on dignity, choice and respect

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Unaudited Trustees' report and financial statements for the year ending 31 March 2017

Residents at a local care home were very upset with some building work that had reconfigured the communal living space.