News and reports

We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.

Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.

This visit was a stand alone visit to explore the quality of life experienced by residents in Beech House.

Find out what was discussed at our September board meeting

The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

Fact sheet to help you write a letter of complaint.

The number of people being cared for in their own homes is increasing but what should you expect from home care services?

The purpose of the visit was to speak to patients about their experience of being on the ward. To find out if they feel they are given the information they need, are listened to and involved in on-going decisions about their care and treatment.

We were approached by NHS England’s Health and Justice Team to go into HMP Stoke Heath prison in Shropshire to talk to the prisoners about their experience of health care within the prison setting.

Citizens Advice Shropshire looked into the impact that the Care Act 2014 has had on people accessing adult social care in Shropshire.

This visit was a stand alone visit to explore the quality of life experienced by residents of this nursing, dementia and residential home.

Healthwatch Shropshire was involved in Phase 1 of this review with a seat on the MLU Review Board. We took along over 300 pieces of feedback that we have received from services users.