News and reports

This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.

We visit to explore the quality of life experienced by residents in The Mount and Severn View; particularly in the context of refurbishments taking place.

We wanted to explore the quality of life experienced by residents in Meadowbrook; including dignity, respect and choice, with particular reference to food and drink.

Find out what was discussed at our November board meeting

This report produced by Patient and Carer Experience explores the the experience of rurally-based mental health service users with a serious mental illness, their carers and clinicians; it identifies the particular barriers and challenges they face.

We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.

The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

Find out what was discussed at our September board meeting

Hospital based ophthalmology services

We wanted to understand the way this combined clinic works (doctors in different specialties work on the same afternoon) to meet the various needs of cancer patients in particular and how the pressures on the clinic impact on patients.

The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

We wanted to explore the quality of life experienced by residents with a learning disability in Montgomery House, particularly relating to their dignity, choice and respect