Booklet Cover
Making a complaint about the NHS
This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.
2 September 2019
Advice and Information
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Social Care Jargon Buster
The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean
2 September 2019
Advice and Information
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NHS Acronym buster
If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS.
2 September 2019
Advice and Information
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Healthtalk online
healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more.
2 September 2019
Advice and Information
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NHS Apps Library
There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards.
2 September 2019
Advice and Information
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Lab Tests online
Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful.
2 September 2019
Advice and Information
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What should you expect when it comes to care for your teeth?
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.
24 July 2019
Advice and Information
Elderly man and woman talking together at a Healthwatch event
Alexandra House, Ludlow - Enter & View visit report
This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.
17 July 2019
Report
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What would you do? The NHS Long Term Plan in Shropshire, Telford & Wrekin report
The NHS has produced a Long Term Plan, setting out all the things it wants health services to do better. We asked people 'What Would You Do?' to improve local services in Shropshire. Find out what they wanted from local services.
15 July 2019
Report
A nurse holding an old man's hand on the sofa.
The Uplands at Oxon Nursing Home, Shrewsbury - Enter & View visit report
This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.
15 July 2019
Report
Woman with man drinking tea
Coton Hill House, Shrewsbury - Enter & View visit report
This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.
4 July 2019
Report
Healthwatch Staff member infront of some branded promotional material at a Healthwatch event
Maternity and Mental Health Engagement Report 2019
We wanted to understand people’s experiences of the maternity mental health support available in Shropshire. We spoke to people who either used services or worked in the local maternity system.
24 June 2019
Report