two old women in a care home laughing with their nurse
Churchill House Nursing & Residential Home - Enter & View visit report
This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.
7 January 2019
Report
Couple in the open air
The Mount House and Severn View, Shrewsbury- Enter & View visit report
We visit to explore the quality of life experienced by residents in The Mount and Severn View; particularly in the context of refurbishments taking place.
7 January 2019
Report
Female receptionist talking on the phone while patient waits
Where can I go to get help for my health out of hours?
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.
24 December 2018
Advice and Information
An elderly man wearing a hat smiling at the camera
Meadowbrook Care Home, Oswestry- Enter & View visit report
We wanted to explore the quality of life experienced by residents in Meadowbrook; including dignity, respect and choice, with particular reference to food and drink.
26 November 2018
Report
Info-graphic of people talking
Board Meeting minutes, 22 November 2018
Find out what was discussed at our November board meeting
22 November 2018
Report
Graphic of 2 figures talking
Lost in Space: Shropshire Rural Mental Health in an age of austerity
This report produced by Patient and Carer Experience explores the the experience of rurally-based mental health service users with a serious mental illness, their carers and clinicians; it identifies the particular barriers and challenges they face.
6 November 2018
Report
Poster used to promote audiology hot topic
Earwax removal services - spotlight report
We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.
1 November 2018
Report
Lynn Cawley photo
New Chief Officer for Healthwatch Shropshire
We are very pleased to announce the appointment of Lynn Cawley as our new Chief Officer. Ms Cawley has worked as the Enter & View Officer with us for the past 3 years following a career in social work and the education sector.
29 October 2018
News
Young volunteer at a youth event
Child mental health: is it in crisis in Shropshire?
BBC Panorama reported last week that “Britain is in the grip of a child mental health crisis and getting help is a postcode lottery”. We would like to know about the experiences of children, parents, carers and the professionals who support them.
4 October 2018
News
Healthwatch graphic of a magnifying glass
Accessible Information Standard Summary Enter & View report 2018
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
1 October 2018
Report
Info-graphic of people talking
Board Meeting minutes, 10 September 2018
Find out what was discussed at our September board meeting
11 September 2018
Report
Info-graphic of people talking
Eye Care Services
Hospital based ophthalmology services
7 September 2018
Report