1. Difficulties contacting patients and staff in hospital during the pandemic

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    During the Covid-19 pandemic hospitals have had to place restrictions on visiting patients. This means that families and friends are reliant on speaking to their loved ones and those looking after them by phone.

  2. Thank You to our Volunteers!

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    This Volunteers’ Week we’d like to thank all of our dedicated volunteers for their contributions to the work of Healthwatch Shropshire.

  3. Problems accessing the Prescription Ordering Direct (POD) service

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    We have been contacted by people who have been having problems getting through to the POD on the telephone especially around Bank Holidays. Callers report long waits and having to make repeated calls to get through.

  4. Booking a blood test

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    You told us that you were having problems using the new central service to book blood tests, long call times and long waits for appointments.

  5. Access to ear irrigation services

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    We have heard from some patients that they are unable to access ear irrigation services (ear wax removal) from their local GP

  6. Severn Hospice

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    It’s always great when we meet with staff from organisations which really value the voice of patients and their families.