Who we are and what we do

Healthwatch Shropshire is your local health and social care champion. From Whitchurch to Ludlow and everywhere in between, we make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.

How we can help you

If you’ve recently visited your GP, or local hospital, or used any health and care services in Shropshire we want to hear from you. Whether you’ve had a good or bad experience, we can use your feedback to improve services for everyone and we have the power to make NHS leaders and other care providers listen to what you have to say. We’re completely independent and impartial and anything you say is confidential. We also offer information and advice to help you to get the support you need. Our service is free, simple to use and can make a real difference to people in Shropshire and beyond.

We provide an Independent NHS Complaints Advocacy Service across the county. Although most people using the health service are happy with their care and treatment, things can sometimes go wrong. If you're not satisfied with the service you've experienced from a hospital, doctor, dentist, local surgery or other NHS provider, you are entitled to complain about it. We're here to help you through this process. Find out more

How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to us to find information about health and social care services available locally.

We attend events, visit groups and staff stands in a variety of public places. You can see where we have been to listen to experiences here.

Our approach

People's views come first - especially those who find it hardest to be heard.

We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

Have your say

Tell us your experience of health and social care services and help make care better.

Find out more

Advice and information

Find out about more about how we can help you access the support you need to live well.

Find out more

Our Board

Graphic of a group of people

Find out more about our Board.

Meet our Board

Our staff

Healthwatch Staff graphic

Meet our staff and volunteers.

Meet the team

Work with us

If you are an organisation looking to work with us on a project, get in touch and tell us more.

Contact us