Midlands Centre for Spinal Injuries, The Robert Jones and Agnes Hunt Orthopaedic Hospital - Enter & View visit report

Key Findings

• The unit is light, airy and wheelchair accessible, but communal areas feel bare and there are concerns about safe storage for patients’ belongings. The Trust says all patients are offered secure lockers.
• Patients and staff have benefited greatly from Horatio’s Garden, which provides an important therapeutic space.
• Experienced staff value their work on the MCSI, but increased use of bank staff has raised concerns about knowledge of specialist spinal injury care. Some patients said they lacked confidence in temporary staff.
• Senior staff recognise the challenges faced by patients and newer staff, and training has improved confidence in managing difficult situations.
• Beds are often occupied by patients awaiting delayed discharge arrangements, reducing availability for new admissions.
• Patients reported long waits in general hospitals before transfer to the MCSI, with some developing serious complications due to lack of specialist care.

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More information about the Enter & View scheme can be found here.

Please note the findings of this report reflect what we found on the day of our visit and services may change over time. More information about this service can be found on the Care Quality Commission website and the Hospital website.