Community Hospital Experiences in Shropshire
During last year's Share For Better Care Campaign, Healthwatch Shropshire received over 260 general comments online and via the telephone.
However, we identified a significant gap in our knowledge: we rarely hear feedback about the community hospitals and Minor Injury Units (MUIs) scattered throughout our county. We decided to target these vital facilities with face-to-face engagements, to find out more about the patient experience of their services.
However, we identified a significant gap in our knowledge: we rarely hear feedback about the community hospitals and Minor Injury Units (MUIs) scattered throughout our county. We decided to target these vital facilities with face-to-face engagements, to find out more about the patient experience of their services.
Between February and July 2025, we visited three community hospital sites:
- Oswestry MIU - (11 February 2025)
- Whitchurch Community Hospital & MIU - (28 May 2025)
- Bridgnorth Community Hospital & MIU - (22 July 2025)
Attempts were made to visit Bishop’s Castle and Ludlow Community Hospitals, but they were unable to arrange our visits.
The overwhelming majority of feedback was positive, with people expressing:
• High satisfaction with service speed
• Strong appreciation for local access
• Preference over larger hospitals to avoid long wait times
• Excellent staff care
• Value to the community
You can read the full report below.
Downloads
Share for Better Care: Community Hospital Experiences in Shropshire
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