How Easy is it to Access Medication in Shropshire?
The ongoing changes to primary care services and experiences people were sharing led Healthwatch Shropshire to put a call out for people across the county to get in touch to help us to understand how easy it is for people in Shropshire to access their medication.
We collected feedback via:
Social media engagement, and
In-person conversations at community events and outreach visits.
Key findings included:
- 45% said the NHS App made ordering and receiving prescriptions quick and easy.
- 20% praised the speed and helpfulness of their local pharmacy.
- 20% reported unacceptable waiting times for prescriptions to be processed or collected.
- 10% described the prescribing system as confusing or inefficient.
The report concluded that people value efficient digital systems and helpful staff, but delays and system frustrations still affect a significant proportion of those trying to access their medication.
You can read the full report in the document below.
Downloads
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