HEALTHWATCH SHROPSHIRE PUBLISHES REPORT ON ACCESS TO MEDICATION ACROSS THE COUNTY
Key Findings
The Report shows a mixed picture of experiences
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45% of respondents said the NHS App made ordering prescriptions “quick and easy”
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20% praised the speed and helpfulness of pharmacy staff
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However, 20% reported unacceptable waiting times
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10% described the system as confusing or inefficient
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Some people experienced multiple trips to pharmacies due to stock issues or delays
You can read the full report below, along with our recommendations and the response to our findings from the Interim Chief Medical Officer at NHS Shropshire, Telford and Wrekin and NHS Staffordshire and Stoke-on-Trent.
Downloads
Lynn Cawley, Chief Officer of Healthwatch Shropshire, said:
“Thank you to everyone who shared their experiences with us. Your feedback helps us understand how services are working in practice. Many people value digital tools like the NHS App and the support of hardworking pharmacy staff, but delays, communication issues and system changes are still causing frustration for some. This report highlights opportunities to build on what works well and improve access to safe, timely medication for everyone in Shropshire.”
If you need this report in a different format, please contact us:
enquiries@healthwatchshropshire.co.uk
01743 237884
