Chief Officer - Lynn Cawley

Lynn has worked at Healthwatch Shropshire for 10 years and is passionate about bringing the voice of the people of Shropshire to those running health and social care services to help them to identify what is working well, where the gaps are and where things can be improved.

Before joining Healthwatch Shropshire Lynn taught in Further Education, mentored other teachers, and provided student support across a range of subjects. She has also worked as a Children and Families Social Worker in Shropshire specialising in prevention and multi-agency working.

Lynn is a trained actor and Director with experience of lighting and set design. She enjoys being involved in amateur dramatics when she has the time and has a cocker poo called Midge (aka ‘Mooie’).

Lynn is a trained Authorised Representative for Enter and View visits.
 

Our staff

Diane Drummond - Enter and View Officer and IHCAS Coordinator

As Enter and View Officer I plan, arrange and co-ordinate the visits our volunteers make to health & social care service providers. I am also trained as an Authorised Representative for Enter & View visits.

The additional part of my role, Independent Health Complaints Advocacy Service (IHCAS) coordinator, means that i work closely with our Advocate to support people who need some help with navigating the NHS complaints system.

Hannah Davies - Community Engagement Officer

Hannah joined Healthwatch Shropshire in July 2023 and plays a key role in gathering people’s experiences of health and social care across the county. You’ll often find her out and about in hospitals, libraries, and community events, listening to local voices.

With a background in beauty retail and a degree in Deaf Studies and Linguistics, Hannah brings a strong passion for accessibility, equality, and end-of-life care. She is a keen crafter, and theatre-goer,

Liz Florendine - Communication and Involvement Officer

Liz leads on communications and volunteer coordination at Healthwatch Shropshire, encouraging residents to get involved in shaping local health and social care services. She also supports engagement activities and enquiries, and works as an Independent Health Complaints Advocate (IHCAS).

After joining in 2022, Liz spent 14 months living in New Zealand with her family and is now back, excited to continue working with the Shropshire community to improve services for everyone.

Emily Bell - Community Engagement and Insight Officer

Emily brings a deep commitment to amplifying the voices of those who are often overlooked in her role with Healthwatch Shropshire. Prior to this, she spent 20 years working in Marketing and PR, specialising in children's licensing.

After qualifying as a personal and professional development coach 8 years ago, she continued to consult in children's licensing, whilst coaching and taking on the role of Chair of Trustees for The Shrewsbury Ark, a day centre for homeless and vulnerable people.

Our Volunteer Authorised Representatives

Many of our volunteers train to become Authorised Representatives (ARs) so they can gather the views of patients and service users through our Enter & View programme of visits to health services and residential care homes. More information about Enter and View.

The current volunteer ARs:

  • Rich Amos
  • Vanessa Barrett
  • Jenny Cavell
  • Colin Foot
  • Steve Price
  • Geoff Rate
  • Jane Turner-Bragg
  • Anne Wignall