New Video Shines a Light on How the Care Transfer Hub Supports Patients Leaving Hospital

News - 1 October 2025

A new video has been launched to help patients and families better understand the role of the Care Transfer Hub in supporting people to leave hospital safely and confidently, whether they return home or to another care setting.

This collaboration ensures that patients are discharged at the right time, with the right support, and in the right place.

The short film follows a patient’s journey from admission to discharge, showing how the Hub’s multi-disciplinary team of nurses, therapists, social workers, support workers and pharmacists work together to make the process smooth and reassuring. 

Kirsty, Clinical Lead for the Care Transfer Hub, explains in the video:

“Our aim is to send home as many patients as we can with either a package of care or other support in the community. We work to ensure that each patient’s discharge is timely, safe, and meets their individual needs.” 

The Hub’s “Home First” approach means many patients are supported to return to the comfort of their own homes, with therapy assessments, equipment, care packages and follow-up visits arranged where needed. For those who require additional support, the Hub works with community services and care providers to make sure people continue to receive the right help outside of hospital. 

Sarah Robinson, Divisional Manager for the Care Transfer Hub, said:

“We are committed to supporting our patients to be discharged at the right time, to the right place, and with the right support required. This video helps to show patients and their families what to expect and reassures them that they will be supported every step of the way.” 

Jo Williams, Senior Responsible Officer for Urgent and Emergency Care for Shropshire, Telford and Wrekin and Chief Executive in Common of The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust, added:

“The Care Transfer Hub is a fantastic example of collaborative working across our health and care system. By coming together as one team, we can make a real difference to people’s lives, improving patient experience while strengthening the whole system.”

The video is now available to watch online and will be shared with patients and families to give them a clear picture of how the Care Transfer Hub works and the support available when leaving hospital. 

Watch the video here: https://www.youtube.com/watch?v=tlwYzK8IxZc&feature=youtu.be


 

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