The NHS wants to make it easier and safer for patients to get the right treatment when they need it. Because of the coronavirus pandemic, the space available in waiting rooms has been reduced to allow for social distancing to help keep patients and hospital staff safe and reduce the risk of spreading COVID-19. From 1 December 2020, the NHS introduced a new system called NHS 111 First. If you have an urgent, but not life-threatening health problem, you can now contact NHS 111 First to find out where you should go and when. This will help reduce the number of people and the time spent in waiting rooms. Your NHS 111 health advisor or clinician can book you an appointment at your local A&E or at a range of other healthcare settings such as an Urgent Treatment Centre or Minor Injuries Unit. They may also be able to give you the advice you need without using another service. This is a new way of accessing urgent care to make sure everyone gets the right treatment in the right place and stays as safe as possible during the pandemic. This survey is anonymous. The information you give will be shared with organisations who provide, organise and pay for services to help improve services as they develop. Who are you completing this survey for? Myself Someone else When did you/they last have an urgent medical problem that you/they needed to seek medical advice about? December 2020 January 2021 February 2021 March 2021 April 2021 Not sure What was the first NHS service you/they contacted in relation to this urgent medical problem? * I/they called 111 I/they contacted my/their GP e.g. calling, using an online booking service, or visiting in person I/they went straight to A&E I/they called 999 I/they went straight to a Minor Injuries Unit at a Community Hospital I/they went straight to an Urgent Treatment Centre Other Other (Please describe): Did your GP: Treat you / them at the practice Treat you / them remotely, for example via video call or telephone call Advise you/them to contact NHS 111 Advise you/them to go to A&E or an urgent treatment centre Other: Other (Please describe): What were your/their reasons for going straight to A&E? Please tick all that apply Too urgent to contact 111 More convenient to come to A&E directly Could not get an urgent appointment with my GP practice Previous negative experience of using 111 Unable to get through on telephone to 111 No call-back received from 111 No access to telephone or computer to contact 111 Leave this field blank Next Page >