Info-graphic of people talking
Board Meeting minutes, 22 November 2018
Find out what was discussed at our November board meeting
22 November 2018
Report
Graphic of 2 figures talking
Lost in Space: Shropshire Rural Mental Health in an age of austerity
This report produced by Patient and Carer Experience explores the the experience of rurally-based mental health service users with a serious mental illness, their carers and clinicians; it identifies the particular barriers and challenges they face.
6 November 2018
Report
Poster used to promote audiology hot topic
Earwax removal services - spotlight report
We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.
1 November 2018
Report
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Accessible Information Standard Summary Enter & View report 2018
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
1 October 2018
Report
Info-graphic of people talking
Board Meeting minutes, 10 September 2018
Find out what was discussed at our September board meeting
11 September 2018
Report
Info-graphic of people talking
Eye Care Services
Hospital based ophthalmology services
7 September 2018
Report
Royal Shrewsbury Hospital, Clinic 4 (Head & Neck) - Enter & View Report
We wanted to understand the way this combined clinic works (doctors in different specialties work on the same afternoon) to meet the various needs of cancer patients in particular and how the pressures on the clinic impact on patients.
22 August 2018
Report
GP consulting with a patient
Severn Fields Medical Practice, Shrewsbury - Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
16 August 2018
Report
Volunteer from Healthwatch Somerset
Montgomery House (Wrekin Unit), Shrewsbury- Enter & View visit report
We wanted to explore the quality of life experienced by residents with a learning disability in Montgomery House, particularly relating to their dignity, choice and respect
16 August 2018
Report
GP consulting with a patient
Portcullis Surgery, Ludlow - Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
2 August 2018
Report
Graphic of the Healthwatch icon
Prescription Ordering Direct Service
You have told us that the Prescription Ordering Direct (POD) service was difficult to contact.
31 July 2018
Report
Man talking on a phone
Caxton Surgery Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
19 July 2018
Report