The Accessible Information Standard gives you the right to be given information and communication support when using health and care services.
If you have a disability, impairment or sensory loss, or are a parent or carer of someone who does, you should expect:
- To contact and be contacted by services in ways you find accessible , for example are appointment letters in language you understand or in a print size you can read
- Services to communicate with you and give you information in a way that you can read and understand. For example, using British Sign Language, large print letters, text, email.
- To be supported at appointments if needed.
- Health and care services to support you to communicate.
What do health and care organisations have to do?
- Ask if you have any communication needs and asked how these needs can be met.
- Record your needs in a clear and set way and highlight these needs in your file or notes so people are aware and know how to meet them.
- Share information about your communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
- Deliver information to you in a way you can access and understand, with the option for communication support if needed.
In Shropshire none of the hospital trusts fully meet the standard.*
*The Midlands Foundation Partnership Trust (MPFT) who provide Mental Health Services in Shropshire have not responded to the Freedom of Information request.