Alexandra House, Ludlow - Enter & View visit report

This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.
Elderly man and woman talking together at a Healthwatch event


The purpose of the visit was:

  • To make observations of the home environment and interactions between staff, residents and their families.
  • To understand the homes’ approach to providing ‘person centred’ care (including Dementia care) and the support available for staff.
  • To hear about how staff support residents to maintain their independence, make choices and maintain relationships with family / carers.

Key Findings

We suggested the following:

  • When planning refurbishments they should be in line with recommendations for people living with Dementia.
  • Consider improving access to the garden and making the garden area secure.
  • Consider installing clocks in communal areas that display the day, date and time, which might be useful for residents living with Dementia.
  • Consider installing directional signs showing where the toilets or bathrooms are which are useful for people living with Dementia.
  • Review the location of call bells in bedrooms to ensure they are close to the resident’s bed.

Full Report

More information about the Enter & View scheme can be found here.

Please note the findings of this report reflect what we found on the day of our visit and services may change over time. More information about this service can be found on the Care Quality Commission website.

If you need this report in a different format, please contact us:

01743 237884

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