Healthwatch are hearing mixed feedback about emergency care in Shropshire, Telford & Wrekin

People who have needed emergency medical care have been telling Healthwatch Shropshire and Healthwatch Telford & Wrekin about their experiences of ringing for an ambulance and going into hospital.

They have highlighted some great care but also some issues of a health system under pressure.

Lynn Cawley, Chief Officer of Healthwatch Shropshire, and Barry Parnaby, Chair of Healthwatch Telford & Wrekin, explained, “We would still like to hear from people, including professionals who have called an ambulance for someone in their care, for example in a care home or receiving care in their own home, so that everyones voice can help to inform the efforts being made to try and improve services.

We want to hear from people about where things have gone well and where they have not gone so well. It’s an opportunity for patients and their families, as well as professionals to share their stories and tell us what is important to them in those worrying times when they need emergency help.  

We know that the demand on urgent care is high at the moment and it is having an impact on the whole health and care system but we can then share those experiences with service providers, those who pay for the service and those who regulate services such as the Care Quality Commission to ensure the patient voice is at the centre of efforts to improve services for all.

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