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Healthwatch Shropshire Complaints Policy
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.
1 February 2018
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Inhealth Pain Management Solutions - Enter & View visit report
The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care.
30 January 2018
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Creative Activities, Health & Wellbeing. Listening to young people in Shropshire
The Hive researched questions around young people (14 to 24 year olds) in Shropshire recognising the benefits of creative activities and the impact that learning new skills has with their emotional health & wellbeing.
29 January 2018
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Recovery Services for substance misuse
We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services
25 January 2018
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Podiatry Hot Topic
We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service.
17 January 2018
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Royal Shrewsbury Hospital, Ward 22 (Trauma & Orthopaedics) - Enter & View visit report
The purpose of the visit was to find out if patients are treated with dignity and respect, have privacy and that staff respond appropriately to meet care needs, including preparation for discharge.
21 December 2017
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Neurology Hot Topic
We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure.
14 December 2017
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An analysis of the implementation of the NHS Accessible Information Standard
Keele University student research. The aim was to gather the views of local residents with special communication needs and make recommendations about how services could better meet their health needs by following the Standard.
17 November 2017
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The experiences of Shropshire's Romany, Gypsy and Traveller community
It is known that this community generally suffer from health inequalities but there is very little information about experiences in Shropshire. We aimed to find out more.
17 November 2017
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Memory Service
Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT).
7 November 2017
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Mental Health information
We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.
17 October 2017
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The Redwoods Centre, Birch Ward - Enter & View visit report
Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.
12 October 2017
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