News and reports

This register details the information procesed by Healthwatch Shropshire, how it is stored, who has access to it and how long it is stored.

The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?

The forward work programme for 2018-19 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local insight by colleagues and stakeholders.

Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.

The primary purpose for this visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care, both clinically and in terms of the environment. We also asked about the Accessible Information Standard.