Two figures standing under Healthwatch banner
An analysis of the awareness and attitudes towards the complaints procedures in local general practices in Shrewsbury, from the perception of patients and staff members.
Keele University student research. The aim of this research was to explore people’s experiences of providing feedback on and making a complaint about health and social care services.
29 March 2018
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Receptionist talking to a member of the public
Westbury Medical Practice - Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
28 March 2018
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Graphic of the Healthwatch icon
Healthwatch Shropshire Forward Work Programme 2019 - 20
The forward work programme for 2019-20 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local insight by colleagues and stakeholders.
26 March 2018
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Graphic of the Healthwatch icon
Healthwatch Shropshire Forward Work Programme 2018 - 19
The forward work programme for 2018-19 outlined below has been informed by the intelligence received, the health and social care context in Shropshire and local insight by colleagues and stakeholders.
25 March 2018
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Woman standing infront of a hospital sign that shows all the different departments
Royal Shrewsbury Hospital, Ward 21 (Supported Discharge) - Enter & View visit report
The purpose of this visit was to find out if patients have been effectively communicated with about their care and hospital discharge arrangements, and whether they are treated with dignity and respect.
8 March 2018
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Male doctor speaking to a male patient
The Redwoods Centre, Holly Ward - Enter & View visit report
Following the reconfiguration of wards from single to mixed sex occupancy concerns had been raised. We wanted to speak to service users to understand how sae they felt and if they felt supported by staff.
7 March 2018
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Info-graphic of people talking
Board Meeting minutes, 26 February 2018
Find out what was discussed at our February board meeting
26 February 2018
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Two people sitting in a waiting room
Royal Shrewsbury Hospital, Ophthalmology Department - Enter & View Report
The primary purpose for this visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care, both clinically and in terms of the environment. We also asked about the Accessible Information Standard.
20 February 2018
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Man speaking to someone working in a health centre
Bishop's Castle Medical Practice Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
14 February 2018
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Patient having their blood pressure taken by their GP
Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
9 February 2018
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Man talking on a phone
Healthwatch Shropshire Complaints Policy
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.
1 February 2018
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Graphic of interviewer
Inhealth Pain Management Solutions - Enter & View visit report
The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care.
30 January 2018
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