Two people sitting in a waiting room
Royal Shrewsbury Hospital, Ophthalmology Department - Enter & View Report
The primary purpose for this visit was to understand whether the new location of the Eye Clinic has improved the quality of patient care, both clinically and in terms of the environment. We also asked about the Accessible Information Standard.
20 February 2018
Report
Man speaking to someone working in a health centre
Bishop's Castle Medical Practice Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
14 February 2018
Report
Patient having their blood pressure taken by their GP
Radbrook Green Medical Practice, Shrewsbury - Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
9 February 2018
Report
Man talking on a phone
Healthwatch Shropshire Complaints Policy
Anyone who is dissatisfied with any aspect of the service received from Healthwatch Shropshire, including the Independent Health Complaints Advocacy Service, can make a complaint under Healthwatch Shropshire’s complaints policy.
1 February 2018
Report
Graphic of interviewer
Inhealth Pain Management Solutions - Enter & View visit report
The purpose of these visits was to explore issues around access to the community based service, administration issues around the appointment system and experience of care.
30 January 2018
Report
Young volunteer at a youth event
Creative Activities, Health & Wellbeing. Listening to young people in Shropshire
The Hive researched questions around young people (14 to 24 year olds) in Shropshire recognising the benefits of creative activities and the impact that learning new skills has with their emotional health & wellbeing.
29 January 2018
Report
Graphic of interviewer
Recovery Services for substance misuse
We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services
25 January 2018
Report
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Podiatry Hot Topic
We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service.
17 January 2018
Report
A nurse smiling at the camera in a hospital
Royal Shrewsbury Hospital, Ward 22 (Trauma & Orthopaedics) - Enter & View visit report
The purpose of the visit was to find out if patients are treated with dignity and respect, have privacy and that staff respond appropriately to meet care needs, including preparation for discharge.
21 December 2017
Report
Graphic showing cogs in the mind
Neurology Hot Topic
We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure.
14 December 2017
Report
Graphic of figure with different pathways
An analysis of the implementation of the NHS Accessible Information Standard
Keele University student research. The aim was to gather the views of local residents with special communication needs and make recommendations about how services could better meet their health needs by following the Standard.
17 November 2017
Report
Graphic of figure with different pathways
The experiences of Shropshire's Romany, Gypsy and Traveller community
It is known that this community generally suffer from health inequalities but there is very little information about experiences in Shropshire. We aimed to find out more.
17 November 2017
Report