Receptionist talking to a member of the public
Churchmere Medical Practice; Claypit Street Surgery - Enter & View visit report
We visited the surgery to engage with service users and staff to understand how the practice was providing confidentiality, dignity and respect and continuity of care following a change of service.
31 January 2019
Report
two old women in a care home laughing with their nurse
Churchill House Nursing & Residential Home - Enter & View visit report
This visit was part of a programme of visits to care homes that are registered by the CQC as providing Dementia care to learn more about the care they provide and identify areas of good practice.
7 January 2019
Report
Couple in the open air
The Mount House and Severn View, Shrewsbury- Enter & View visit report
We visit to explore the quality of life experienced by residents in The Mount and Severn View; particularly in the context of refurbishments taking place.
7 January 2019
Report
An elderly man wearing a hat smiling at the camera
Meadowbrook Care Home, Oswestry- Enter & View visit report
We wanted to explore the quality of life experienced by residents in Meadowbrook; including dignity, respect and choice, with particular reference to food and drink.
26 November 2018
Report
Info-graphic of people talking
Board Meeting minutes, 22 November 2018
Find out what was discussed at our November board meeting
22 November 2018
Report
Graphic of 2 figures talking
Lost in Space: Shropshire Rural Mental Health in an age of austerity
This report produced by Patient and Carer Experience explores the the experience of rurally-based mental health service users with a serious mental illness, their carers and clinicians; it identifies the particular barriers and challenges they face.
6 November 2018
Report
Poster used to promote audiology hot topic
Earwax removal services - spotlight report
We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.
1 November 2018
Report
Healthwatch graphic of a magnifying glass
Accessible Information Standard Summary Enter & View report 2018
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
1 October 2018
Report
Info-graphic of people talking
Board Meeting minutes, 10 September 2018
Find out what was discussed at our September board meeting
11 September 2018
Report
Info-graphic of people talking
Eye Care Services
Hospital based ophthalmology services
7 September 2018
Report
Royal Shrewsbury Hospital, Clinic 4 (Head & Neck) - Enter & View Report
We wanted to understand the way this combined clinic works (doctors in different specialties work on the same afternoon) to meet the various needs of cancer patients in particular and how the pressures on the clinic impact on patients.
22 August 2018
Report
GP consulting with a patient
Severn Fields Medical Practice, Shrewsbury - Enter & View visit report
The NHS Accessible Information Standard became law in 2016 and applies to all NHS services. It sets out a specific, consistent approach to meeting the information and communication support needs of patients. How are GP practices meeting these needs?
16 August 2018
Report