The services provide preventative support to individuals who are identified as frequent users of 999, NHS 111, A&E, and emergency hospital admissions so that their health and wellbeing needs are met, whilst making the best use of all the available health and care resources.

They use a health coaching approach, working in a de-medicalised and person-centred way, to offer people alternative, more appropriate support, through coaching, advice, guidance and signposting.
There are currently two slightly different HIU services in the county, one in Shropshire and one in Telford and Wrekin. It was decided that a review of both services was needed to help ensure consistency in service provision and pathways, to reduce any health inequalities and differences in experience and outcomes for those receiving support.

As part of the review, the CCG looked at the stories of people who had been supported by the services, as well as gathering the views of staff and stakeholders to find out what they thought about both services, what worked well,  what could be improved, and how.

The learning from the review is being used to develop the new Positive Lives Service model which will be launched next year.

All responses to this survey are anonymous and will be shared with those leading the review at STW CCG

Survey closes on Friday 3 December 2021