1. Board Meeting Agenda, 30 May 2019

    Report -

    Papers for the board meeting in public.

  2. Board Meeting minutes, 6 September 2017

    Report -

    Find out what was discussed at our September board meeting

  3. BeeU spotlight report

    Report -

    Find out about the experience young people and families have of the mental health services in Shropshire.

  4. Non Emergency Patient Transport

    Report -

    We identified that carers were experiencing difficulties arranging to travel with patients.

  5. Earwax removal services - spotlight report

    Report -

    We heard that people were finding it increasingly difficult to access ear wax removal services, even though they had previously received treatment. We decided to focus on patient experience of audiology and hearing loss services.

  6. Prescription Ordering Direct Service

    Report -

    You have told us that the Prescription Ordering Direct (POD) service was difficult to contact.

  7. Food Hygiene Standards

    Report -

    Following our intervention care home monitoring has been improved.

  8. Lab Tests online

    Advice and Information -

    Receiving laboratory test results can be a stressful experience. If you are unsure about your tests and the results this resource can be very helpful.

  9. NHS Apps Library

    Advice and Information -

    There are many health and well-being apps available. To help people find those which meet national standards, regulations and industry best practice the NHS has assessed the apps on the list against a range of NHS standards.

  10. Healthtalk online

    Advice and Information -

    healthtalk.org provides free, reliable information about health issues, by sharing people's real-life experiences. You can watch people sharing their stories about cancer, autism, motor-neurone disease, pregnancy, drugs, depression and much more.

  11. NHS Acronym buster

    Advice and Information -

    If you are confused by the language commonly used by people working in and around the National Health Service this guide aims to help you. It covers definitions of over 1000 commonly used acronyms and abbreviations in the NHS.

  12. Social Care Jargon Buster

    Advice and Information -

    The Social Care system can be complicated, this guide is designed to help people understand the language used by experts. It lists the 52 most commonly used social care words and phrases and what they mean

  13. Making a complaint about the NHS

    Advice and Information -

    This is an independent step by step guide to making a complaint about any NHS service. It is designed to give you everything you need to lodge you complaint. Produced by Healthwatch Shropshire's Independent Health Complaints Advocacy Service.

  14. Writing a complaint letter

    Advice and Information -

    Fact sheet to help you write a letter of complaint.

  15. Healthwatch Shropshire Advocacy Charter

    Advice and Information -

    The Advocacy Charter was published in July 2002 and defines and promotes key advocacy principles. This charter is the basis for Healthwatch Shropshire’s Independent Health Complaints Advocacy Service.

  16. Shropshire NHS complaints contacts

    Advice and Information -

    Details of the complaints contact points of local NHS providers

  17. Independent Health Complaints Advocacy Service leaflet

    Advice and Information -

    Healthwatch Shropshire provides the Independent Health Complaints Advocacy Service for people who receive NHS services in Shropshire and for Shropshire residents who receive NHS services outside the county. This leaflet will give you an overview.

  18. Complaints process log sheet

    Advice and Information -

    Use this to help you keep track of all important conversations, agreements and documents

  19. Community invited to SaTH engagement events

    News -

    Two community engagement events are being held next month for residents served by Shropshire’s two acute hospitals.

  20. A Good Death

    News -

    Death and dying can be a very difficult topic to talk about. Whether the person is in hospital or being supported to die at home, there is only one chance for the providers of care to get it right. Have your say to help improve things.

  21. Shropshire Care Closer to Home Case Managers in place

    News -

    Case Managers are now in place at pilot sites. Case Manager training is now complete and the teams have taken up their positions at the designated pilot sites this week.

  22. Memory Service

    Report -

    Patient feedback to Healthwatch Shropshire showed there were issues around accessing the reconfigured Memory Service. This feedback was shared with the service provider, South Staffordshire & Shropshire Foundation Trust (SSSFT).

  23. Prison medication management

    Report -

    Prisoners at HMP Stoke Heath raised concerns about pain medication. They told us that people had their medication stopped and that there was no support for coming off these medications, even when people may have been on them for many years.

  24. GP out of hours contact

    Report -

    We received feedback that a patient was unable to contact their GP through the out of hours telephone number and there was some confusion over who was covering a regular closed afternoon, the practice or ShropDoc.

  25. Mental Health information

    Report -

    We were made aware that there are some issues around the information provided for members of the public about access to Mental Health Services in Shropshire.

  26. Dementia Services - engaging for the future

    Report -

    During 2015-16 we talked to people living with dementia, their families, their carers and also services providers in Shropshire.

  27. Midwife Led Maternity Services - choice of birthing location

    Report -

    Healthwatch Shropshire was involved in Phase 1 of this review with a seat on the MLU Review Board. We took along over 300 pieces of feedback that we have received from services users.

  28. Recovery Services for substance misuse

    Report -

    We wanted to find out what was working well and what was not working quite so well for users of the Recovery Services

  29. Do you know an unsung hero?

    News -

    Our colleagues at the Care Quality Commission want to know if you know a member of non-medical NHS staff who always goes the extra mile?

  30. Podiatry Hot Topic

    Report -

    We decided to focus on Podiatry Services in November and December 2017. We had received very little official feedback about the service but there were hearsay reports of difficulties in accessing the service.

  31. Annual Report April 2017 - March 2018

    Report -

    Unaudited Trustees' report and financial statements for the year ending 31 March 2018

  32. Annual Report April 2016 - March 2017

    Report -

    Unaudited Trustees' report and financial statements for the year ending 31 March 2017

  33. Pick up the phone - you are not alone

    News -

    To help raise awareness of the range of support available, a new Suicide Prevention Zcard designed by the Shropshire and Telford Suicide Prevention Network is now available.

  34. Medicines and Healthcare products - public consultation

    News -

    Have your say on how people are involved when it comes to safety issues concerning medicines or medical devices

  35. Neurology Hot Topic

    Report -

    We had recieved little feedback about the Neurology Services in Shropshire; we were unsure why this was and were keen to understand the patient experience especially as we knew that the neurological services in Shropshire were under pressure.

  36. Lost in Space: Shropshire Rural Mental Health in an age of austerity

    Report -

    This report produced by Patient and Carer Experience explores the the experience of rurally-based mental health service users with a serious mental illness, their carers and clinicians; it identifies the particular barriers and challenges they face.

  37. Board Meeting minutes, 23 May 2017

    Report -

    Find out what was discussed at our May board meeting

  38. Board Meeting minutes, 14 February 2017

    Report -

    Find out what was discussed at our February board meeting

  39. Board Meeting minutes, 24 November 2016

    Report -

    Find out what was discussed at our November board meeting

  40. Board Meeting minutes, 12 September 2016

    Report -

    Find out what was discussed at our September board meeting

  41. Board Meeting minutes, 24 May 2016

    Report -

    Find out what was discussed at our May board meeting

  42. Board Meeting minutes, 22 January 2016

    Report -

    Find out what was discussed at our January board meeting

  43. Board Meeting minutes, 19 November 2015

    Report -

    Find out what was discussed at our November board meeting

  44. Board Meeting minutes, 10 September 2015

    Report -

    Find out what was discussed at our September board meeting